MFA and SSPR Set-Up

Multi-Factor Authentication Set-up in 3 Easy Steps

Step One:

Go to the MFA registration site by July 15, 2020 using your existing CityU credentials (username and password).

Step Two:

Add a safe and secure two-step verification method for your online credentials from a range of authentication options such as phone call, text message, or mobile app notification.

Step Three:

Change your password.

Self-Service Password Reset (SSPR) Set-up

CityU users will be prompted with the following message when logging into CityU email, Teams, or other services provided by Microsoft:

“Your Organization needs more information to keep your account secure…”

As part of Microsoft’s newly enabled Self-Service Password Reset (SSPR) CityU will now require users to add additional authentication methods to their accounts. If you have not already done this – or have not been prompted to do so yet, please complete the process to take advantage of this new functionality.


Register Here


You can complete the sign-up process using your existing credentials (username and password) that you use to login today. If you already have MFA set up, please review and confirm any additional information that the page may require. After you register, if you ever forget your password, you can reset it again yourself. You can also select “Can’t access your account?” on the sign in page to reset or unlock your account from any device.

Please note, that information added for your phone number or email address is not shared with CityU’s global directory. Please keep in mind only you can see the answers to your security questions.

If you experience any issues please contact the 24/7 Help Desk.